a77s Privacy Policy

1 What Information We Collect

When opening an account at a77s and using the platform, the following types of information may be collected:

• Personal Identity Information: Your full name, date of birth, gender, and national ID or passport details, which are required to verify your age and identity.
• Contact Information: Mobile number and email address, which are linked to your account and used to send important notifications.
• Financial Information: Transaction records, deposit and withdrawal history, and bKash, Nagad, Rocket, or Upay account details.
• Technical Information: IP address, browser type, device information, operating system, and the time and date of access to the platform.
• Gaming Activity Information: Betting history, gaming patterns, preferred game types, and records of promotional offer usage.
• Cookie and Tracking Information: Browsing behavior on the website, session information, and data collected through the use of cookies.

2 Purpose and Use of Data Collection

We use your information for the following purposes:

• Account Management: Completing your registration, verifying your account, and ensuring login security.
• Age Verification: Conducting age verification to ensure our services are available only to those aged 21 or older.
• Financial Transaction Processing: Completing deposit and withdrawal requests and maintaining transaction records.
• Service Improvement: Improving platform services based on your preferences and experience, and providing a personalized experience.
• Customer Support: Properly resolving your inquiries and complaints, and providing 24/7 live support.
• Fraud Prevention: Detecting suspicious activity and ensuring account security.
• Responsible Gaming: Monitoring excessive gaming behavior and providing assistance when needed.

3 Data Retention Period

We retain your information for as long as your account is active and for a relevant period after account closure. Certain information may need to be retained for a longer period to meet legal obligations. When there is no longer a legitimate purpose for retaining data, it is securely deleted or anonymized.

Records related to financial transactions are retained for a particularly long period, as this is essential for financial security and accountability. Specific information may be deleted upon customer request; however, some information may not be possible to delete due to legal obligations.

4 Sharing Information with Third Parties

a77s does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processing Partners: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: Limited information may be shared with trusted verification services to complete the KYC (Know Your Customer) process.
• Legal Obligations: If required to provide information as part of a court order, a lawful request from a government authority, or a legal process, it will be done.
• Fraud and Crime Prevention: Information may be provided to assist relevant authorities in detecting and preventing financial crime or fraud.
• Technical Service Providers: Technology partners engaged to operate the platform who work under strict confidentiality agreements.

Any third-party partners are required to comply with our privacy standards and may only use information for specified purposes.

5 Data Protection Methods and Technology

To protect your information, a77s uses industry-standard security technology and practices:

• SSL/TLS Encryption: Strong encryption technology is used during data transfer on our platform, which prevents unauthorized access by third parties.
• Secure Server Infrastructure: Your information is stored in secure data centers with both physical and digital security measures in place.
• Access Control: Only authorized personnel can access your information, and every access is recorded.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Regular Security Audits: The security of our systems is regularly tested and improved.
• Data Minimization: Only necessary information is collected — collection of excess information is avoided.

6 Cookie Policy

Cookies are used on the a77s website. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

• Essential Cookies: Essential for the basic operation of the platform — login sessions, security verification, and so on.
• Functionality Cookies: Help remember your preferences and settings, such as language preference.
• Analytics Cookies: Used to analyze platform usage and improve services.

You can control cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

7 User Rights

As a user of our platform, you have the following rights:

• Right to Access: You have the right to know what information we hold about you. If you make a request via live chat or email, we will provide the information.
• Right to Correction: You have the right to request correction of any inaccuracies in your stored information.
• Right to Deletion: In certain circumstances, you have the right to request deletion of your personal information; however, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: You have the right to receive your personal information in a common format.
• Right to Withdraw Consent: You may withdraw consent given for data processing at any time; however, this will not affect prior processing.

To exercise these rights, please contact us via live chat or email. We will process your request in a timely manner.

8 Protection of Minors' Information

a77s provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that their child's information has been collected, please contact us.

9 Marketing Communications

Based on consent provided at the time of registration, we may send you promotional messages and offers. If you do not wish to receive such communications, you may opt out at any time:

• Via the unsubscribe link at the bottom of each marketing email.
• By making a direct request to our live chat support.
• By emailing [email protected].

Even if you opt out of marketing communications, you will continue to receive important notifications related to your account (transaction confirmations, security alerts, etc.).

10 International Data Transfers

a77s primarily serves users in Bangladesh. For the purpose of operating our technical infrastructure, some information may be transferred to servers located in other countries.

For such transfers, we ensure that adequate data protection measures are in place in the destination country or with the service provider, and that the security of your information is maintained.

11 Policy Changes and Updates

a77s reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email or mobile number.
• You will be informed of the changes when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continued use of the platform after a policy change will be considered your consent to the new policy. It is therefore recommended that you visit this page from time to time.

12 Links to Other Websites

The a77s platform may sometimes contain links to third-party websites (such as payment gateway pages). These external websites have their own privacy policies and a77s has no control over them.

We recommend that you read the privacy policy of any third-party website before visiting it. a77s is not responsible for the collection or use of information by third-party websites.